FAQs

Here are some of the questions people have asked in their e-mails to Jeanette.

Q: Are you able to send cookies to troops in other areas?
A: We are able to send cookies to any soldier deployed out side of the continental United States (OCONUS) as long as we have their APO/FPO and expected return date.

Q: Do you accept donations for postage?
A: Donations for postage are gratefully received–except from deployed soldiers; they are doing enough for all of us. Each Flat Rate #1 box costs $17.40. Treat The Troops sends hundreds of boxes each month, and the cost of baking the cookies is donated by the “crumbs.” Contributions are tax-deductible. We have 501(c) (3) status. See Donate page for donation options.

Q: Could you please send me names and addresses of soldiers?
A: I’m sorry that I cannot pass on information that is given to me. People who know me trust that I will send legitimate goods to the troops, and I stand behind what I send. I cannot assume responsibility for what someone else might send.

Q: Can you use tins, popcorn, preservatives or a vacuum sealer?
A: No

Q: Do you take requests for specific cookies?
A: No

Q: What is a “crumb?”
A: A “Crumb” is a person who is committed to helping our soldiers’ morale by baking/sending homemade cookies to soldiers deployed in harm’s way. Other types of “Crumbs” are “Scrounges” (gets supplies/money donated), “Snacks” (sends only snack items to soldiers), "Crumbettes" (children and young adult Crumbs)

Q: How long does it take for the cookies to get “there?”
A: Treat The Troops always uses Priority Mail boxes. It usually takes 7-10 days for the cookies to get to their destination. Please check with your Post Office for specific information.

Q: If you are an all-volunteer organization, why are you incorporated?
A: In order to obtain 501(c) (3) status (which Treat The Troops received April 2005), you must be incorporated in your home state. It is a Federal requirement. Treat The Troops is dependent upon the spirit of volunteerism and the “good will” of supporters.